SMS & Messaging Policy

How text messaging works on Aqvori

Aqvori, operated by Pontos Platforms LLC, is business software that organizations use to run their client work. This page describes Aqvori Account Notifications, the text messages Aqvori sends from its own phone number: who receives them, how consent is collected, what the messages contain, and how to stop them. Last updated: November 2026.

Opt in to text messages

Use Aqvori at work? Enter your name and mobile number and check the box below to receive Aqvori account notifications by text, such as support case updates and account status alerts.

1. The program

Aqvori Account Notifications are sent by Pontos Platforms LLC from Aqvori’s own phone number to people who use Aqvori and opted in on this page. Message types are limited to support case updates (a support request was filed, answered or resolved) and account status alerts (for example, a scheduled system check found an error). No marketing, promotional, or advertising messages are sent. Messages never contain personal or health information. Consent is not a condition of any purchase. Mobile numbers and opt-in data are never shared with, sold to, or traded with third parties or affiliates for marketing or promotional purposes — see our Privacy Policy.

2. How to opt in

  1. Open this page, aqvori.com/sms. No sign-in is needed.
  2. Enter your full name and US mobile number in the form above.
  3. Check the consent box. It is unchecked by default and shows the full disclosure, with links to the Privacy Policy and Terms of Service.
  4. Click Opt in to texts. We record your consent: the exact disclosure text, the date and time, your IP address and your browser.
  5. You then receive one confirmation text (shown in section 3).

You can withdraw consent at any time by replying STOP to any message.

3. What the messages look like

Opt-in confirmation

Aqvori (Pontos Platforms LLC): You are opted in to account text messages. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Support case update

Aqvori: a new support request (#A1B2) was filed. Sign in to Aqvori to review it. Reply STOP to opt out.

Account status alert

Aqvori: account alert. This morning’s system check found an error. Sign in to Aqvori for details. Reply HELP for help, STOP to opt out.

4. Frequency and rates

Message frequency varies with account activity — typically a few messages per month. Message and data rates may apply, charged by the recipient's mobile carrier. Carriers are not liable for delayed or undelivered messages.

5. Opt out and help

6. Texts from organizations that use Aqvori

An organization that uses Aqvori may text its own clients, for example appointment reminders or status updates. Those texts are sent from the organization’s own phone number under its own registration, and its clients opt in inside that organization’s secure client portal. They are not part of Aqvori Account Notifications. To stop them, reply STOP to that organization’s message or contact the organization.

7. Contact

Questions about this program: support@aqvori.com — Pontos Platforms LLC, operator of the Aqvori platform (aqvori.com).